Membership Associate Partnerships & Alliances Team
|July 05, 2017 - November 30, 2017|
|Employment Type:||Full Time|
|Department:||Partnerships & Alliances|
|Description:||Destination DC (DDC), the official convention and tourism corporation for our nationís capital, is looking for a dynamic sales and account management professional who is passionate about Washington, DC and travel and tourism to join our organizationís Partnerships & Alliances (P&A) team. |
P&A is an exciting and entrepreneurial revenue-generating department within DDC. P&A generates approximately 12% of DDC overall revenue through membership (dues), sponsorship and special events. Engagement and retention of the 1,000 business members and acquisition of new members is critical. These businesses contribute to our cityís vibrant economy and the positive image and identity of Washington, DC as a world-class destination for locals, visitors and convention attendees to enjoy.
The Membership Associate is responsible for securing new members and the account management of existing members. One of five departmental membership professionals, this position is key to executing DDCís revenue earning strategy.
A successful Membership Associate will offer a combination of:
 Sales savvy to recruit and retain members
 Collaborative spirit to work effectively within the organization and ensure that benefits are delivered to members
 Creative ideas for engaging members online and at events
 Genuine interest in and knowledge about DDC and member businesses.
|Duties:||Essential Duties and Responsibilities|
1. Membership Recruitment
A. Prospect, cultivate, and establish new member relationships.
B. Attend and engage members and prospects at travel, tourism, and hospitality industry functions.
C. Answer incoming prospect calls, meet with prospective members to explain benefits, and respond to requests for information.
D. Complete daily/weekly log tracking new members, leads, and events.
E. Cold-call prospects from leads discovered through industry publications and internal and external referrals.
F. Aid in planning, implementing and attend all Membership events and activities created to engage and add value for members.
2. Membership Retention
A. Follow-up with new members ensuring that their orientation to DDC is clear, member benefits are delivered, that they have opportunities to engage across DDC departments and see demonstrated value in membership.
B. Offer excellent customer service for members and prospects, responding promptly to requests.
C. Review and recommend changes to membership fees, services and benefits.
D. Collaborate within P&A team to suggest partnership opportunities and respond to partnership needs.
3. Partnerships and Alliances Team
A. Review membership trends, provide analysis and recommendations for growth and program changes.
B. Data: Update member records and track communications in database (SimpleView).
C. Publications: Edit and proof member listings for Washington, DC official publications including visitor guides, meeting planning guide, and map.
D. Attend weekly company-wide and departmental meetings.
E. General department duties as needed.
4. Meet goals and performance plan as established by the Senior Manager, Membership and Vice President of Partnerships & Alliances.
|Qualifications:||Experience, Competencies & Education|
 Eagerness to contribute to and learn from a team of dynamic, engaged professionals.
 Demonstrated interest in the travel and tourism economy and enthusiasm for Washington, DC.
 Great sense of humor, positive attitude.
 Exceptional customer service and business etiquette
 Consistent, positive follow-up
 Superior organizational skills and attention to detail
 Strong written and oral communication skills
 Willingness to work evenings and weekends
 Technical proficiency with Microsoft Office and customer relationship management (CRM) systems required. DDC uses the Simpleview database.
 Interest in relevant business and trade publications to stay abreast of issues and source new prospects.
 Minimum two-three (2-3) years progressive sales experience preferably in the travel, tourism or hospitality industries.
 Bachelorís Degree (B.S./B.A.) from four-year college or university.
Accountabilities & Measures
Weekly status reports required and periodic performance evaluations will be conducted. Both quantitative and qualitative goals of membership acquisition, retention and departmental success will be measured.
Americans with Disabilities Specifications
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing most of the duties of this job, the employee may not be exposed to weather condition. The noise level in the work environment is usually moderate.
About Destination DC
Destination DC, the destination marketing organization for the nationís capital, is a private, non-profit membership organization of nearly 850 businesses committed to marketing the area as a premier global convention, tourism and special events destination with a special emphasis on the arts, cultural and historic communities. www.washington.org
Apply on-line: http://destinationdc.iapplicants.com/searchjobs.php
Applicants should include both a resume and cover letter.
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